FREQUENTLY ASKED QUESTIONS
I am interested in becoming a wholesaler. How do I sign up?
Please click on, “Contact Us” and fill out the necessary information. Our sales representative will be following up with you in a jiffy.
Do I have to pay sales tax?
Any wholesale orders should be sales tax free as you are required to provide your business license and/or reseller permit.
What payment methods do you accept and when is it due?
We accept Cash, PayPal and Bank Wire Transfer, please talk to your sales representative for more details.
Can I pick up the items myself?
Will Call: You may come by our facility to pick-up the ordered products, but we accept CASH payments only. Any placed orders will require a minimum one business day processing to have it ready for pickup.
How do I cancel my account?
You would need to contact the site admin to facilitate this. The site admin may ask for the login ID and the reason for cancellation.
How do I change my password?
Once logged into the site, please hover over “Your Account” next to the Log out button, you will see a drop down menu mentioning “Change Password,” which you will need to input your old password along with the new password to change it.
How do I retrieve a lost password?
You would need to contact the site admin to facilitate this. The site admin may ask for the login ID and registered email address so we may send over the password to the registered email address.
How is billing processed?
Once we have received your PO, our payment center will be billing you the cost of the transaction. Depending on the agreement, you may be PayPal invoiced or billed via e-mail. Specific terms on billing and shipping will be provided for you to review the details of it.
When will my order be shipped?
If you are ordering 2+ (same or different) items within a transaction may result in unusual size and weight which will require more time for us to process and ship out. In other words, any higher volume orders may have a delay in order processing. We will provide the estimated date of ship. Otherwise, the promised 24 business hour shipment will be honored for any items that are in stock.
How do I know if an item is out of stock?
You will not be able to add the product to cart and/or increase quantity. A red label that states, “Out of Stock” will appear and the function to add extra quantity will be greyed out.
Can I make changes to my order after it has been submitted?
You would need to contact the site admin to facilitate this. As long as the change request is made within the same day ordering, we should be able to assist. We would not be able to accommodate any changes after the order has been processed.
I need a purchase invoice for my records - how do I obtain one?
When you submit an order, you will get a copy of excel file on that order, which serves as your copy of record.
Will any invoice be included in the package we drop ship for you?
No, we do NOT include any invoices or receipt with the order.
How long does it take to restock out of stock items?
This is difficult to say, but most out of stock items takes generally 30~60 days. Any items that are backordered more than the usual time will be mentioned on the wholesale site update board.
Will I be notified if an item is restocked?
No, we will not notify you directly; instead we will provide updates for items restocked on the site update board, which is the upper portion of the wholesale main page. General updates as well new item announcement will be provided there as well.
The item I want to purchase is not listed on the site - how do I proceed with my order? (discontinued items, PnP orders, price sheet issues, etc)
You would need to contact your account manager to help check or look into this for you.
What is the difference between "Drop Ship" vs. "Use Your Own Label" vs "Will Call"?
Have us ship out the ordered products directly to the requested address so that you do not need to hold any inventory at your own facility. Shipping and Handling fees will apply, in other words, the orders are processed using OUR label (FedEx and USPS only!).
B. Use Your Own Label:
Have us ship out the ordered products directly to the requested address so that you do not need to hold any inventory at your own facility. Handling fees will apply, in other words, the orders are processed using YOUR label which you are providing to us (FedEx and USPS only!).
C. Will Call:
You may come by our facility to pick-up the ordered products, but we accept CASH payments only.
How do I submit my own label?
Follow this link for detailed instructions on how to properly submit your own label.
Why does the freight change to $0.05 for any multiple quantiles and/or multiple items ordered?
This is for internal reference so that we can note which orders will require us to find a combined size and weight which will be billed properly after we know the actual size and weight.
How do I return an order?
You must submit a RMA form first. The form can be found here. After you've filled out the form, the site admin will contact you for further assistance.
How do I calculate shipping costs?
Single drop ship orders should have their own shipping quote. If there are multiple items per drop ship address, there will be a shipping place-holder value of $0.05 added to the shipping value, which means we will have to follow up to provide the appropriate shipping once we’ve processed the drop ship order. Because each additional item per drop ship address has different packaging needs, this may offset the original shipping dimensions. We do not charge shipping for Will Call pickups.
What shipping services do you use?
United States Postal Service: First Class Mail and Priority Mail Services
FedEx: Ground and Air (exclusions may apply)
Do you ship internationally and/or to Hawaii, Alaska and Puerto Rico?
Yes, we do ship to those locations but at a case-by-case basis. Shipping charges will depend on if you will be providing the label or not. Please refer to the question, “What is the difference between "Drop Ship" vs. "Use Your Own Label" vs "Will Call"?” above. For further details, please contact your sales representative.
Do you ship to PO Box addresses?
USPS is the only carrier that delivers to PO Box addresses. Thus, please refer to our standards below:
1) If you are providing us a label:
As long as we receive an USPS shipping label, we can ship to PO Box addresses.
2) If we are providing the label:
For any larger and higher valued items, we use FedEx services ONLY. Thus, we will not be able to accommodate shipping to PO Box addresses. However, some products may be shipped via USPS, but this will be dictated by us only.
How will I get my tracking information?
We will be sure to email you with the tracking information, but please provide us until the end of the stated shipping date for us to message you.
As well as the email you have provided in your ship to address location will also get an email notification of tracking from FedEx if the transaction is shipped by FedEx.
Who is responsible if the package is returned to sender, damaged and/or lost?
Although it happens rarely, but we would like to address with possible issue with any shipping situation:
Returned to Sender:
Any issues regarding shipment of an item (e.g., where the carrier has attempted delivery but the item has been returned due to refusals and/or address issues), will possess a 25% re-stocking fee. Additional charges may apply (such as for any non-restockable item, return freight charged by carrier, etc.). If you provided your own label for us to dropship to your customer, you will not be responsible for carrier charges as long as carrier does not charge us for any shipment issues. However, we can still apply 25% restocking fee for any returns, and additional charges may apply if the item has been returned in non-restockable condition.
If package shows delivered on tracking site, our responsibility is complete. In the event of any issue with the shipment of an item where the tracking states delivery but there is an issue with the shipment (including but not limited to: damage of item or item not being received), we will outline specific documentations required for resolution (with the exception of Wholesaler supplying own shipping label). In other words, we can assist with filing lost traces/claims and damage claims, but cannot guarantee a positive result.
If package shows delivered on tracking site, our responsibility is complete. In the event of any issue with the shipment of an item where the tracking states delivery but there is an issue with the shipment (including but not limited to: damage of item or item not being received), we will outline specific documentations required for resolution (with the exception of Wholesaler supplying own shipping label). In other words, we can assist with filing lost traces/claims and damage claims, but cannot guarantee a positive result. Photos that is required for carrier damage claims:
Outer packaging (all sides, close-up on damages, etc.)
How can I get the Size and Weight for an item?
The packaging dimensions are generally provided in the Product Detail when selecting the drop ship item. If the Dimension or Dimension weight is not provided when selecting the drop ship item, please contact site admin for further confirmation.
What do I do if a buyer is experiencing issues with a product? (Whose responsibility it is)
We ask for the wholesaler to communicate with the drop ship customer to narrow down what the issue is and whether if the reporting concern is on a specific side. Depending on the complexity of the concern, video or photo documentations may be required to better assist and/or to complete the warranty. If the reported concern falls under warrantable issue, we will provide instructions for the warranty exchange. Please note that we do NOT cover any freight on any warranty claims nor offer refund on the original freight/drop ship fee, nor will we communicate directly with the drop ship customer.
What is a QC Number and where can I find it?
What is a DEPO Part Number and where can I find it?
Our Part Number Index (Primary)
3RD-BRK = Third Brake Light
BL = Bumper Light
BL-SM = Bumper Side Marker Light
CL = Corner Light
DRL-LED = Front Bumper Day-time Running Light
EL = Electroluminescent Glow Gauge
FOG = Fog Light
GF = Gauge Face
HL = Headlight
HL-BZ = Headlight Bezel
REF = Reflector
SM = Fender Side Marker Light
TL = Tail Light
WR = Wire Adapter
AC = Acura
AU = Audi
B# = BMW #-Series (Example - B3 is 3-Series)
BENT = Bentley
CADI = Cadillac
CH = Chevrolet
CRY = Chrysler
DG = Dodge
FIAT = Fiat
FD = Ford
GMC = GMC
HD = Honda
HY = Hyundai
IT = International Truck
IZ = Isuzu
JP = Jeep
KIA = Kia
LAND = Land Rover
LX = Lexus
LIN = Lincoln
MZ = Mazda
MBZ = Mercedes Benz
MINI = Mini
MT = Mitsubishi
NS = Nissan
PT = Pontiac
POR = Porsche
SC = Scion
SU = Subaru
TY = Toyota
VW = Volkswagen
Info coming soon
2D = Two Door (Coupe or Convertible)
3D = Three Door (Hatchback)
4D = Four Door (Sedan)
5D = Five Door (Wagon)
E. Beginning Year
Chassis Starting Year
DP = DEPO
MAX = Maxzone
SN = Sonar
RV = Revi
G. Head Light Version
A = Angel Eyes
LB = Light Bar
H. Housing Type
CHR = Chrome
BLK = Black
DEPO Part Number Index (Alternative)
A. Country Code (One numeric digit)
B. Maker (Two numeric digits)
32- GM SERIES/CADILLAC/GEO
33- CHRYSLER SERIES/JEEP/EAGLE
C. Product Type (Two numeric digits)
11- Head Lamp
12- Light Case
13- Back-up Lamp
14- Side Lamp
15- Corner Lamp
16- Front Lamp
17- Light Housing
18- Mark (Emblem)
19- Tail Lamp
20- Fog Lamp
21- License Lamp
22- Speed Appearance Lamp
23- Wind Plate
25- Ornament Plate
28- Side Bumper
30- Ornament Lamp
31- Wheel Cap
32- Fan Shroud
33- Safety Clip
36- Spare Tank
37- Hood Moulding
38- Step Panel
39- Steering Cover
40- Tail Fog Lamp
D. Serial Number (Two numeric digits)
Assigned by factory.
E. Position (One alphabetic digit)
R - Right
L - Left
N - Fits both sides
P - Pair (One set packing)
F. Classification (One alphabetic digit)
U - Unit
A - Assembly
B - Only bulb, no wiring included
W - Only wiring, no bulb included
"-" - The product itself requires neither bulb nor wiring (i.e. 332-1538R--S)
N - New socket style
O - Old socket style
G. Product certification (One alphabetic digit, or blank)
E- E mark (European standard)
Q- Meets both standards
D- No standard, product distributed in general markets
H. Base Code (One digit, alphabetic or numeric)
3- Trim Chrome
4- Orange, Red
Z- No hole in socket
O- One hole in socket
T- Two holes in socket
D- Old housing base style
N- New housing base style
B- Big hole
S- Small hole
"-"- No specific requirement
I. Lens Variation Code (One digit, alphabetic or numeric)
L- Additional process on the lens
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